After payment
Open the QZy VPN Telegram bot. If the digital key was not created or extended, contact support with your Telegram ID, order or payment number, date, amount, and payment method.
Support
If access does not appear automatically after payment or you have a setup question, contact us. We will check the payment and help you connect.
If the key did not appear
We will check the payment and order status. If payment was confirmed but the key was not created or extended due to the Service, you may request order fulfilment or a refund.
If you cannot connect
Tell us which device you use, what the Happ app shows, and which step caused the question. A screenshot helps us resolve it faster.
Refunds and disputed payments
Rights to cancel the service, request defect correction, a price reduction, or a refund are governed by the User Agreement and applicable law. Contact support first and review section 7 of the User Agreement.